This accessibility statement applies to www.royalfree.nhs.uk.

This website is run by Royal Free London NHS Foundation Trust. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text on this website as simple as possible to understand.

AbilityNet has advice on making your phone, computer or tablet easier to use, depending on your needs.

The Royal Free London NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website was tested for Web Content Accessibility Guidelines (WCAG 2.2 level AA) compliance in June 2024.

It passed all non-content tests, but there are some parts of this website around content which are not fully accessible:

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • some PDF documents, such as meeting board papers, are not fully accessible to screen reader software
  • embedded videos do not have captions or transcripts

PDFs and other documents

Documents such as our trust board papers (including papers published since September 2018) contain hundreds of pages including images, tables, and charts, making them difficult to make fully accessible or convert them to HTML web pages. 

We are committed to working to make these documents, and other types of PDFs or Word documents published since September 2018 that are not currently accessible, compliant.

Patient information leaflets

As of 7 August 2024, from our register of 475 patient information leaflets, 52 of that total are on our website as PDFs. Most of these are meant for print and not suitable for web page format. A further 65 PDFs are translated patient information leaflets. The latter will remain on this website as accessible PDFs.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact rf-tr.communications@nhs.net.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can:

We’ll consider your request and get back to you within 10 working days days.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The accessibility toolbar is located at the bottom of every page.

It's labelled ‘show accessibility tools’ and you can click on it to view our accessibility options. You can then click on ‘hide accessibility tools’ to hide them again.

The toolbar’s options include:

  • text size
  • contrast

You can also translate any page on this website using Google Translate.

To do this, click the yellow 'translate' button in the top-right corner of any page. Please note, we cannot guarantee the accuracy of the translation.

Documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

However, if there is a specific document that you would like to request in HTML format we will do our best to oblige where possible and practicable — please get in touch by email or phone.

Most new PDFs or Word documents we publish will meet accessibility standards, however, some documents will not be fully accessible.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

This statement was last updated on 6 August 2024, with this website last tested in June 2024.

The test was carried out by Frank Digital, with content-specific testing conducted by the Royal Free London NHS Foundation Trust.