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More than three quarters (77%) of staff across the RFL said they would recommend the trust as a place to work, a 1% increase from 2023. If a friend of relative needed treatment, 79% of staff would be happy with the standard of care provided by the trust, another improvement to last year.
The NHS staff survey helps identify areas where the trust is performing well and where improvements need to be made. The 2024 survey took place before the merger of the RFL and North Mid, meaning results are separated this year.
A record-breaking number of colleagues participated in the survey, helping provide a valuable insight into what working at the RFL is like; 57% (6,670) of staff at the RFL and 64% (3,126) of staff at North Mid shared their feedback, response rates well above the national average.
RFL highlights
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At the RFL, over 89% of staff feel trusted to do their job and also believe their role makes a difference to patients and service users.
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Compared to 2023, more RFL staff said they feel valued by their teams and said teams across the trust work together to achieve their objectives. These points both improved by 5%.
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80% of staff said when errors, near misses or incidents are reported, the trust takes action to ensure they do not happen again.
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There was also a 4% improvement in staff feeling secure to raise concerns about unsafe clinical procedures compared to last year.
North Mid highlights
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At North Mid, almost 60% of staff said they often or always look forward to going to work.
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Over 54% of staff agreed or strongly agreed that they are able to meet the conflicting demands of their time at work.
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Compared to last year, there was an increase in staff saying their appraisals helped improve how they do their jobs and in staff feeling that there are enough colleagues for them to do their jobs properly.
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More staff also said they did not experience abuse from patients, service users and the public, and less said they completed unpaid additional hours per week.
What’s next?
Following the results of the survey, we will be taking steps to act on feedback to improve the experience of working at the RFL. This includes identifying areas that performed particularly well and sharing best practice across the organisation.
RFL group chief executive Peter Landstrom said: "I'm pleased to see continued improvements across several key areas in this year's NHS staff survey results. Thank you to all staff who completed the survey. Our high participation rate, well above the national average across all our health units, gives us a great insight into what working at the RFL is like.
“We recognise there's still work to be done, and we're committed to addressing areas that need improvement. Detailed analysis of the results is ongoing, and as a newly enlarged group, one of our greatest strengths is our diversity and locally based health units and the opportunity to learn from each other, and ensure that each of our sites learn from each other, to make positive changes for all our staff.”
