This leaflet answers common questions about the North Middlesex University Hospital (North Mid) discharge lounge. If you would like further information or have any worries, please do not hesitate to ask your nearest clinician.

What is the discharge lounge?

The discharge lounge at North Mid is a newly refurbished area which offers a calm, welcoming space. It has been designed to make your final steps before leaving the hospital as relaxing and stress-free as possible. You will have access to everything you need to feel at ease while we finalize your discharge arrangements, like prescriptions, transport, or family pick-up.

What to expect

Comfortable facilities

Relax in chairs and enjoy mood lighting in a modern and peaceful environment.

Refreshments and food

Tea and coffee will be provided whilst you wait. The discharge lounge offers full meal options, including a hot meal service catering to most dietary needs, available upon request.

Entertainment

Stay entertained with newspapers and relaxing scenes. Stay informed with our dedicated team focusing on your discharge.

Accessibility

Designed for comfort and accessibility, with wheelchair-friendly spaces

Who will look after you?

Our dedicated discharge lounge team is here to support you every step of the way:

Registered nurses will support you to ensure that you understand the next steps in your journey home or ongoing care. Explain your discharge arrangements and any medication in detail so you are fully informed and aware of the next steps. They will ensure a safe and timely discharge from the hospital.

Healthcare assistants support our registered nurses with hydration, nutritional, or daily activity needs. Our discharge lounge team and the transfer ward will organize any transport requirements, ensuring that the proper transport is booked the first time. They will also prepare any paperwork for you to take home and keep everything in the lounge running smoothly. The nurse-in-charge is identifiable with a red nurse-in-charge badge. 

Opening hours and location

  • Open: Monday to Friday, 8 am to 8pm.
  • Location: The ground floor of Pymmes Building, formerly Mary Seacole ward.

Who can use the discharge lounge?

All adult patients are exempt from infection control barriers and ready for discharge will be transferred to the discharge lounge. A member of the discharge lounge team will come to your ward and ensure a comfortable journey down to our lounge.

We value your feedback

Before you leave, we will ask you to complete a friend and family test. Your feedback will help improve our service and ensure we have the best possible experience.

We look forward to welcoming you to our Discharge Lounge, fully utilising our facilities and meeting our team.